This Privacy Policy explains how GladeHavenPortal collects, uses, and protects information when you visit our website at gladehavenportal.xyz (the “Site”). We value your privacy and are committed to handling your personal data responsibly. This policy applies to all visitors, customers, and users of the Site, and outlines your rights and choices regarding our processing of your information.
Information we collect. When you interact with the Site, we may collect the following categories of data: (i) Personal identifiers such as name, phone number, and contact preferences you provide to us when placing an order or contacting our support; (ii) Technical information including IP address, browser type, device identifiers, and how you navigate the Site; (iii) Transactional data such as order history, payment status, and delivery details, including your city, street_or_area, postal_code, and country; (iv) Preferences and communications data arising from your interactions with us, such as subscription status and responses to surveys. We may also collect information about your use of our cookies and similar technologies. All collected data is handled in accordance with applicable laws and this policy.
How we use your information. We use your data to deliver and improve our services, fulfill orders, and communicate with you. Specific uses include: processing orders and payments, including sending confirmations and receipts in the currency £; coordinating delivery to the address you provide (London, Pizza Street, SW1A 1AA, United Kingdom); answering inquiries and providing customer support; sending marketing communications with your consent or where permitted by law; and analyzing information to improve the Site and our offerings. When required, we base processing on contract performance, legitimate interests, or your consent.
Cookies and tracking technologies. We use cookies and similar technologies to personalize content, analyze traffic, and understand user interactions on the Site. You can manage cookie preferences through your browser settings, but some features may require cookies to function correctly. We may rely on first-party cookies to remember your preferences or session data and on analytics providers to understand site usage; these providers may process data on our behalf and in accordance with their own privacy policies.
Sharing and third parties. We may share your information with service providers who assist with website hosting, payment processing, order fulfillment, and customer service. We require these entities to adhere to confidentiality and data protection standards and to use data solely for our purposes. We may also share information to comply with legal obligations, protect our rights, or respond to emergencies. We do not sell your personal data to third parties for advertising purposes without your explicit consent where required by law.
Your rights and choices. You have the right to access, correct, delete, or restrict the processing of your personal data (subject to legal limitations). You may request a copy of your data, object to processing, or withdraw consent where applicable. You can update your preferences or unsubscribe from marketing communications at any time by contacting our support team at the details below, or by following the opt-out instructions in communications.
Data retention and security. We retain your data for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and you should understand that absolute security cannot be guaranteed.
Data transfers. If you are located outside United Kingdom, your information may be transferred to and stored in United Kingdom and processed by staff or service providers in other jurisdictions. We will take steps to ensure an adequate level of protection in line with applicable data protection laws and contractual safeguards where required.
Children’s privacy. The Site is not directed at children under the age of 16. We do not knowingly collect personal data from minors. If we become aware that a child under 16 has provided personal data without verifiable parental consent, we will take steps to remove that information from our systems.
Changes to this policy. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date of the latest version will be noted at the top of this document. Continued use of the Site after changes constitutes your acceptance of the revised policy.
Contact us. If you have questions or concerns about this Privacy Policy or our data practices, please contact us at +44 20 7946 0032 or via our Site contact form at gladehavenportal.xyz. For convenience, you can also reach us at our registered address: Pizza Street, London, SW1A 1AA, United Kingdom.
Last updated: October 2025.