These Terms and Conditions (the Terms) govern your use of the website operated by GladeHavenPortal (the Site). Please read them carefully. By accessing or using the Site, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree, do not use the Site.
1. Acceptance of Terms
Your use of the Site constitutes your agreement to these Terms and our Privacy Policy. We may modify the Terms at any time. Updates will be posted on the Site and are effective immediately upon posting. Your continued use after changes constitutes acceptance of the revised Terms.
2. Use of the Site
You may access and use the Site for personal, non-commercial purposes related to ordering and enjoying food from our pizzeria. You agree not to misuse the Site, including but not limited to attempting to access restricted areas, bypassing security, or transmitting harmful code. We reserve the right to suspend or terminate access for violations.
3. Ordering and Availability
All menu items and promotions are subject to availability. Prices are listed in £ and may change without notice. By placing an order, you authorize us to process your payment and to contact you regarding the order. We strive to provide accurate information, but errors may occur. If an item is unavailable, we will offer a suitable alternative or a full refund of the charge for that item.
4. Delivery and Pickup
Delivery times are estimates and depend on location, order complexity, and external factors. You must provide accurate delivery details at checkout. Our delivery partner will attempt delivery as promptly as possible. If no one is available to receive an order, a re-delivery or pickup option may be arranged at our discretion.
5. Food Safety and Allergens
We follow applicable food safety guidelines. Please inform us of any allergies or dietary restrictions before placing an order. While we take reasonable precautions, we cannot guarantee that all dishes are free from every allergen. Cross-contact is possible in our kitchen and during delivery.
6. Beverages
We offer a range of beverages, including non-alcoholic options such as juices and soft drinks. If you have a preference or dietary restriction, please notify us. We do not deal with or promote any alcoholic products.
7. Intellectual Property
All content on the Site, including menus, descriptions, images, logos, and design, is the property of GladeHavenPortal or its licensors. You may not reproduce, distribute, or create derivative works without our express written consent.
8. Privacy and Data Security
Your privacy is important to us. Our Privacy Policy explains what data we collect, how we use it, and with whom we may share it. By using the Site, you consent to data collection and processing as described in the policy. We implement reasonable security measures to protect your information, but cannot guarantee absolute security.
9. Links to Third-Party Sites
The Site may contain links to third-party websites or services. We do not control these sites and are not responsible for their content, practices, or policies. Your use of linked sites is at your own risk.
10. Limitation of Liability
To the maximum extent permitted by law, GladeHavenPortal and its affiliates, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or any products or services purchased through it. Our total liability for direct damages shall not exceed the amount paid by you for the relevant order, if any.
11. Indemnification
You agree to indemnify, defend, and hold harmless GladeHavenPortal, its officers, employees, and affiliates from any claims, losses, damages, and costs arising from your use of the Site, violation of these Terms, or infringement of any rights of a third party.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflicts of law provisions. Any disputes arising out of or related to these Terms shall be resolved through friendly negotiation. If unresolved, disputes shall be submitted to binding arbitration in London under the rules of the chosen arbitration body.
13. Termination
We may suspend or terminate access to the Site at our sole discretion for conduct that violates these Terms or is harmful to others. Upon termination, the licenses granted herein shall terminate, and you must discontinue use of the Site.
14. Contact Information
If you have questions about these Terms, you may contact us at +44 20 7946 0032 or via the website at gladehavenportal.xyz. Our address is located in London, Pizza Street, SW1A 1AA, United Kingdom.
Last updated: October 10, 2025