Refund Policy for GladeHavenPortal
At GladeHavenPortal, we strive to deliver fresh, delicious pizzas and a pleasant dining or delivery experience from our location at Pizza Street, London, SW1A 1AA, United Kingdom. If you are not fully satisfied with your order, we are here to help. This policy explains how refunds and credits are handled, the eligible scenarios, and the steps to request a resolution for orders placed through our service at gladehavenportal.xyz.
Eligibility and time frames. You may request a refund or a replacement within 30 days of the original purchase date. For orders that were damaged in transit, delivered late, or not delivered at all due to an issue on our side, you may be eligible for a full or partial refund, a replacement item, or site credit, depending on the circumstances. For dine-in or pickup customers, refunds are considered on a case-by-case basis within the same 30‑day window if the experience did not meet our quality standards.
What qualifies for a refund or credit. - Incorrect items: If you receive the wrong pizza, toppings, or sides, we will issue a replacement or a full/partial refund after verification. - Quality concerns: If your pizza arrives undercooked, burnt, or cold when delivered within the intended time, we will assess and offer a suitable remedy. - Delivery issues: If the order is late or not delivered and you did not receive any portion of your order, we may offer a refund or credit. - Missing items: If an item from the order is missing, we will work to locate the item or provide a replacement or refund for that item only. - Dine-in experience: If you are dissatisfied with service or food quality at our venue, please speak with a staff member on site or contact us at +44 20 7946 0032 for resolution.
What does not qualify for refunds. Refunds are not issued for changes of mind, dietary preferences not communicated at the time of ordering, or for items consumed in part where the remainder has been wasted or discarded. We reserve the right to verify the order details and to request supporting documentation such as order confirmation screenshots or delivery photos before approving a refund or credit.
How to request a refund or replacement. 1) Contact us promptly by phone at +44 20 7946 0032 or email via our site link gladehavenportal.xyz with your order number, the name used for the order, and a brief description of the issue. 2) Include any supporting information such as photos of the order, packaging, or the receipt, if available. 3) Our team will review the request within 2–5 business days and respond with the proposed resolution. In some cases, we may require a brief additional confirmation or return of unused items for evaluation. 4) If approved, a refund will be issued to the original payment method or as site credit, depending on your preference and the nature of the issue. Processing times vary by payment provider but typically range from 3–10 business days.
Credit and refunds policy across orders. Refunds and credits are issued in £ to the original payment source whenever feasible. If a payment has already been processed by a third-party processor, the refund may be issued as an adjustment on your next statement or as site credit, as applicable. Please note that certain taxes or delivery fees may be treated separately according to local regulations and our internal policy. If a portion of the order is eligible for a refund, the remaining portion is not automatically refunded as a separate credit; a combined settlement will be provided as appropriate.
Delivery and pickup specifics. For online orders dispatched through gladehavenportal.xyz, refunds for delivery issues will reflect the portion of the order affected. For pickups at our location in London, Pizza Street, SW1A 1AA, United Kingdom, a refund or replacement may be provided at the discretion of the management, after review of the pickup experience. Always retain the original packaging and provide it if requested during the resolution process.
Changes to this policy. We may update this Refund Policy from time to time to reflect changes in our services, the menu, or legal obligations. The most current version will be posted on our site at gladehavenportal.xyz and will apply to orders placed after the posting date. If you have questions about the policy or a specific order, please contact us at +44 20 7946 0032.
Last updated: [Date]. If you need assistance outside business hours, please leave a message through our contact page and we will respond as soon as possible.